Must I keep my DSL or cable modem turned on for the service to work?

Yes, you must be connected to the Internet for the broadband telephone service to work. (Q28)

Does Broadband telephone service work with any DSL or cable connection?

It will work on most broadband DSL or 2-way cable modem connections. The downstream and upstream bandwidth is very important. The upstream bandwidth must be a minimum of 90 Kbps per phone call. Additional data traffic on the upstream or downstream during a call can affect the voice quality. This service does not work on dial-up connections. (Q46)

Will broadband telephones work with a dial-up Internet connection?

Not usually. Broadband telephones are designed specifically for always-on high speed Internet connections. Some people have reported success, however, over dial-up connections while traveling. (Q5)

Can I use broadband telephone services over a WiFi (WLAN) connection?

Yes. (Q21)

Do broadband phones work with all types of high speed Internet connections?

Broadband telephones can work with virtually any always-on high speed Internet service: DSL, DSL lite or cable modem. It can also work with most wireless ISPs. (Q3)

Can I assign a static IP to a broadband telephone device?

Yes, normally devices can be configured to obtain a static IP address. (Q33)

What is the required bandwidth for broadband telephone service?

Most broadband telephone service providers recommend an upload speed of 64kbps or greater. An upload speed less than 64 kbps may affect the quality of calls. In addition, large uploads of e-mails or other files may affect calls if there is insufficient bandwidth. (Q18)